WARNING
Products manufactured by Fire Innovations, LLC. are intended for professionals trained and experienced in using, inspecting, and maintaining these products. Many products that Fire Innovations manufactures are used in high-angle environments, which pose a very substantial risk of severe injury or death. You must read and understand all of the manufacturer’s instructions before use. Any person purchasing this equipment is responsible for seeking proper training in its use. The purchaser also assumes all risk for any injury or damage sustained using this equipment. Failure to follow these warnings increases the risk of injury and death.
WARRANTY & RETURN POLICIES
Limited Warranty
Fire Innovations, LLC warrants that our products are free from defects in material and workmanship for one year from the purchase date and only to the original retail buyer. If the buyer discovers a warranty-related defect, the buyer should return the product to Fire Innovations, LLC. Fire Innovations, LLC reserves the option to repair or replace any product returned under warranty. That is the extent of our liability under this warranty, and upon the expiration of the applicable warranty period, all such liability shall terminate. A copy of the customer purchase receipt and/or invoice may be required for warranty.
Warranty Exclusions
The warranty and return policies do not cover any product that has suffered normal wear and tear, defects resulting from accidents, product misuse, product abuse, failure to follow product instructions, improper product maintenance, neglect, tampering with the product, alterations, unauthorized product repairs, fire, flood, chemicals, acts of God, and damage while in transit to Fire Innovations. Further, this warranty expressly does not cover any general or consequential damages to persons or property other than the product, including but not limited to devices used in conjunction with the product.
Return Policy
Fire Innovations allows returns or exchanges on all non-customized merchandise. Returned merchandise must be delivered in “as delivered” condition without any “use” marks. Following the receipt, we offer a 30-day window for these returns with no restocking or handling fee. Following that 30-day window, a 10% restocking and handling fee may be assessed. After 90 days, all returns will be issued a company credit for the invoice minus a 15% restocking and handling fee. Additionally, no returns are allowed for discontinued items after 30 days of receipt. The customer must obtain an RMA (Return Merchandise Authorization) before returning any merchandise. The customer is fully responsible for shipping costs.Customer Obligations
The customer must fully understand all forms, fits, and functions of the product(s). To obtain warranty service or return services, a customer must complete the warranty Review Request Form included with the product or available online and fax or mail it back to Fire Innovations. Once the form is reviewed, an RMA will be issued. The customer must return the product, prepaid shipping charges, and the warranty request to the provided address.
Replacement Guarantee Program
If it is determined that the failure claimed is not covered by our warranty program, you may be eligible for our Replacement Guarantee Program. This program offers any customer with product failure/damage within a two-year period (proof of purchase may be required) that is not covered by our warranty a replacement product at a prorated discounted price.
| 0-6 months | 6 months-1 year | 1 year – 18 months | 18 months-2 years |
| 25% | 20% | 15% | 10% |